Improving Patient Engagement
Improving Patient Engagement
Building Proficiency in Health Coaching
Building Proficiency in Health Coaching
Motivational Interviewing Training
Motivational Interviewing Training


Improving Patient Satisfaction

We offer worksite assessments, interventions, and recommendations that are guaranteed to improve the patient experience and satisfaction scores.


Motivational Interviewing Training 

We offer all levels of MI training, with follow-up activities and a sustainability plan, that are tailored for your population, setting, and objectives. 


Health Coaching Services

We provide motivational interviewing training and health coaching interventions for healthcare organizations and research studies.

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For Improved Patient Experience and Improved Healthcare Delivery

Part 2: The Missing Link: Meeting Current Quality Standards While Remaining Patient-Centered

Part 2: The Missing Link: Meeting Current Quality Standards While Remaining Patient-Centered

In this Part 2 segment, we discuss these dynamics in more detail, and provide solutions for how a healthcare organization can meet quality standards while still building rapport and engaging the patient in their self-care.
Improving Healthcare Delivery: The Integration of Non-Clinical Health Coaches into the Primary Care Setting

Improving Healthcare Delivery: The Integration of Non-Clinical Health Coaches into the Primary Care Setting

With healthcare reform on the top of the list for politicians, providers, and patients alike, the time is ripe for multiple levels of innovation. The search for cost-saving interventions that simultaneously improve patient engagement and clinical...
Part 1: The Missing Link in Current Quality Measures

Part 1: The Missing Link in Current Quality Measures

Quality improvement measures are intended to provide standardization across the gamut. A case can be made that they have been simplified to procedural processes and, despite their title, may not adequately or accurately regulate patient-centered...
Practitioner Tactics for Tackling the Opioid Epidemic

Practitioner Tactics for Tackling the Opioid Epidemic

Despite evidence and guidelines to the contrary, including significant risk of addiction, there remains a widespread belief among many clinicians and patients alike that opioid medication is a viable and effective first option for...
You’ve Got It, So Flaunt It: How to Express Empathy and Engage Patients in the Healthcare Setting

You’ve Got It, So Flaunt It: How to Express Empathy and Engage Patients in the Healthcare Setting

Most of us readily agree that empathy is a worthwhile characteristic; however, it can still be challenging to express it during a busy day of brief patient interactions. If you don’t actively express empathy, you run the risk of tossing out one...
Health Coaching Case Study: The Power of Empathy

Health Coaching Case Study: The Power of Empathy

As we’ve discussed in past blogs, empathy is a central tenet for a patient-centered communication approach, such as motivational interviewing. A healthcare provider that can demonstrate understanding is more likely to have patients that feel less...
Beyond Initial Motivational Interviewing Training: Developing A Sustainability Plan

Beyond Initial Motivational Interviewing Training: Developing A Sustainability Plan

In a previous blog article, we made the case for incorporating the motivational interviewing approach as an effective communication skill set to allow your clinicians to better engage and activate patients. In this article, we provide...
Making the Case for Adopting the Motivational Interviewing Approach  in the Healthcare Setting

Making the Case for Adopting the Motivational Interviewing Approach in the Healthcare Setting

Motivational Interviewing (MI) is an evidence-based approach, with over 900 clinical trials, either completed or in progress, demonstrating its effectiveness.1 Here we will provide an introduction to motivational interviewing and an overview of...
Part 4: Communication Approach: Using Best Practice

Part 4: Communication Approach: Using Best Practice

In considering the best communication approach to engender in the healthcare setting, we need to consider the unique features we have, as compared to the counseling or addictions world. Communication is just part, albeit an incredibly important...
Part 3: A Happy Provider: Identifying the Importance of Employee Satisfaction

Part 3: A Happy Provider: Identifying the Importance of Employee Satisfaction

When exploring how members of a healthcare team are interacting with patients in the pursuit of an improved healthcare system, it is likely that multiple layers and complex relationships of an organization’s infrastructure will need to be...
Part 2: A Happy Patient: What Drives Patient Satisfaction?

Part 2: A Happy Patient: What Drives Patient Satisfaction?

In our last article, we supported a patient-centered way of thinking about quality improvement. More specifically, we addressed how a shift in focus to improved patient interaction and communication standards can impact the patient experience and...
Part 1: A New Way of Thinking About Quality Improvement in Healthcare

Part 1: A New Way of Thinking About Quality Improvement in Healthcare

Quality Improvement (QI) measures are often boiled down to policy and procedural processes – initiatives that focus more on structural organization than on a systematic approach for improved interpersonal interactions and interventions. For an...
Balancing the Quests for Improving Patient Engagement and Clinical Outcomes

Balancing the Quests for Improving Patient Engagement and Clinical Outcomes

As the emphasis on patient-driven care and quality improvement becomes more pressing, providers often wrestle with how to balance their drives for both clinical outcomes and patient engagement. Through the lens of a traditional medical approach,...
Triple Aim Framework: Why We Should Start With Experience of Care

Triple Aim Framework: Why We Should Start With Experience of Care

As early as 2008, Berwick (President/CEO of the Institute for Healthcare Improvement) and co-authors introduced the Triple Aim Framework. In order to successfully optimize health system performance, the Triple Aim Framework demands that we: (1)...

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